Unmatched Coaching LTD – Terms and Conditions for Parents and Guardians

Welcome to Unmatched Coaching LTD. Please read these Terms and Conditions carefully, as they govern your child’s participation in all programmes delivered by Unmatched Coaching LTD, including school clubs, holiday camps, and early years activities.
By enrolling your child, you agree to be bound by these Terms and Conditions.

1. General Eligibility

All programmes are available to children within the specified age ranges and are subject to availability.

• Places are offered on a first-come, first-served basis

• School-based clubs may only be booked for children currently enrolled at that specific school

2. Booking Process

• All bookings must be completed online via the designated booking link or platform, or via a paper form where offered

• A place is only confirmed once the booking form has been submitted and full payment has been received, unless otherwise stated in writing

• Parents/Guardians must provide accurate, complete, and up-to-date information

• A confirmation email will be issued once a booking is successful

3. Payment

3.1 Pricing

Programme costs vary depending on the activity, duration, and location.
Full payment is required at the time of booking unless explicitly stated otherwise.

3.2 Payment Method

• Payments must be made online via our secure payment system

• Bookings are not confirmed until payment has cleared

3.3 Non-Payment

• If payment is not received by the stated deadline, the booking may be cancelled automatically

• Unmatched Coaching LTD reserves the right to withdraw a child’s place due to non-payment

4. Payment & Attendance Conditions

• A booking is considered unconfirmed until full payment has been received

• Children without a confirmed place will not be permitted to attend any session

• Children arriving without a confirmed booking will not be signed in and will remain the responsibility of the Parent/Guardian and/or the school under normal dismissal procedures

• Parents/Guardians must ensure appropriate alternative collection or childcare arrangements are in place

5. Cancellations & Refunds

5.1 Cancellations by Unmatched Coaching LTD

If a session or programme is cancelled due to unforeseen circumstances (including staff illness, venue issues, or adverse weather), we will aim to reschedule where possible.
If rescheduling is not possible, a credit may be applied for future use. Refunds are issued at our discretion.

5.2 Cancellations by Parents/Guardians

• Parents should notify us as soon as possible if they wish to cancel

• Refunds are considered on a case-by-case basis and may be subject to an administration fee

• Cancellations must be made within 7 days of the programme start date to be considered for refund eligibility

• Refund policies may vary by programme

6. Attendance

• Regular attendance is encouraged to gain the full benefit of the programme

• Refunds are not provided for missed sessions except in exceptional circumstances (e.g. illness or family emergencies)

• Children attending without a confirmed booking will not be allowed to participate

7. Safety, Supervision & Conduct

7.1 Dress Code

• Children must wear appropriate sports clothing and footwear

• A drink must be brought to every session

7.2 Jewellery & Earrings

For health and safety reasons, children should not wear jewellery during sessions, including necklaces, bracelets, rings, watches, or other accessories.

Earrings should be removed wherever possible prior to attending a session.
Where earrings cannot be removed, they must be fully taped over by the Parent/Guardian before the session begins.

Unmatched Coaching LTD does not provide tape and will not tape earrings on behalf of children.

If a child arrives wearing earrings that are not removed or not appropriately taped, Unmatched Coaching LTD reserves the right to exclude the child from participation in activities where a safety risk is identified.

If a Parent/Guardian chooses to send a child to a session wearing earrings (taped or untaped), they acknowledge and accept that:

• Participation is at their own risk

• Unmatched Coaching LTD accepts no responsibility for injury, damage, or loss arising as a result of earrings being worn

Parents/Guardians are fully responsible for ensuring children arrive suitably dressed and prepared for physical activity.

7.3 Supervision

• Responsibility for a child begins only once the session has officially started and the child has been signed in

• Children without a confirmed booking will not be signed in and will not be under our supervision

7.4 Behaviour

• Children are expected to follow instructions and behave respectfully

• Persistent or unsafe behaviour may result in removal from the programme without refund

8. Medication & Medical Information

Parents/Guardians are responsible for providing accurate medical information at the time of booking and prior to participation.

If a child requires medication (including inhalers, EpiPens, insulin, or prescribed medication), it is the sole responsibility of the Parent/Guardian to:

• Provide the medication directly to Unmatched Coaching staff

• Ensure medication is clearly labelled with the child’s full name

• Provide clear instructions for use

Unmatched Coaching LTD does not obtain, organise, store, or chase medication on behalf of Parents/Guardians.

It is not the responsibility of the school or Unmatched Coaching LTD to manage medication for families.

Where required medication is not provided, Unmatched Coaching LTD reserves the right to refuse participation if a health or safety risk exists.

9. Walking Home Arrangements

If a child is permitted to walk home independently after a session:

• Written consent must be provided by the Parent/Guardian

• Responsibility transfers back to the Parent/Guardian immediately upon the session ending

• Unmatched Coaching LTD is not responsible for the child once they leave the session area

Children without written permission must be collected by an authorised adult.

10. Photography & Videography

Photos or videos may be taken during sessions for promotional purposes.

• Parents/Guardians must notify us in writing if they do not consent

• Consent may be withdrawn at any time in writing

11. Liability

Unmatched Coaching LTD is not responsible for loss, damage, or injury to persons or property unless caused by negligence on our part.

By enrolling your child, you accept this limitation of liability.

12. Data Protection & Account Creation

Unmatched Coaching LTD is committed to protecting personal data and handling all information in accordance with UK data protection legislation.

Where a Parent/Guardian provides information via a paper form, school referral, or other offline method (including but not limited to child’s name, Parent/Guardian name, email address, and phone number), they authorise Unmatched Coaching LTD to:

• Create an online account on their behalf using the provided email address

• Input and store the provided contact and child details within our secure booking and management systems

• Use the provided email address and phone number to contact them regarding bookings, payments, programme updates, safeguarding, and welfare matters

• Link the child’s details to current and future bookings

Account creation is carried out solely for programme administration and communication purposes.

Personal data will not be sold, shared, or used for unrelated marketing.

Parents/Guardians may request access to, correction of, or deletion of their data at any time by contacting contact@unmatchedcoaching.com.

13. Communication

• Programme updates and notices are sent via email and/or phone

• Parents/Guardians are responsible for reading communications

• Failure to do so does not exempt compliance with these Terms and Conditions

14. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

15. Force Majeure

Unmatched Coaching LTD is not liable for failure to perform obligations due to events beyond reasonable control, including extreme weather, pandemics, or government restrictions.

16. Severability

If any provision is found to be invalid, the remaining provisions remain in full effect.

17. Entire Agreement

These Terms and Conditions constitute the entire agreement between Parents/Guardians and Unmatched Coaching LTD and supersede all previous agreements.

18. Changes to Terms & Conditions

Unmatched Coaching LTD reserves the right to amend these Terms and Conditions at any time. Continued participation constitutes acceptance.

19. Non-Payment Policy

• Failure to pay by the stated deadline will result in cancellation of the child’s place

• A cancelled place may be reinstated only once outstanding fees are paid and subject to availability

• Children will not be admitted to sessions without payment confirmation

• Parents/Guardians must make alternative childcare or collection arrangements if a place is cancelled due to non-payment